Supply chain management information systems capabilities. An exploratory study of electronics manufacturers

Supply Chain Management Information Systems (SCM IS) play an increasingly critical role in the ability of firms to reduce costs and increase the responsiveness of their supply chain. This paper develops an empirically supported model of the organizational capabilities enabled by SCM IS. The model integrates and enriches theoretical and empirical studies of competitive strategy, supply chain management, and interorganizational information systems. Evidence from an exploratory case study of three large firms in the electronics manufacturing industry is examined to build a better-supported theory of SCM IS capabilities. The findings suggest the organizational capabilities enabled by SCM IS can be conceptualized as the level of support provided for: operational efficiency; operational flexibility; internal planning and analysis; and external planning and analysis. The theoretical model furthers an understanding of SCM IS capabilities and is sufficiently developed to permit operationalization for future studies evaluating the effectiveness of SCM IS.