Development and comparison of quality award: based on existing quality awards

被引:0
|
作者
Mohit Singh
I. A. Khan
Sandeep Grover
机构
[1] Jamia Millia Islamia,Department of Mechanical Engineering
[2] YMCAUST,Department of Mechanical Engineering
关键词
Quality awards; MBNQA; EQA; AQA; Deming Prize;
D O I
10.1007/s13198-012-0110-0
中图分类号
学科分类号
摘要
The quality award programmes are applied worldwide. The various quality awards are the criteria for measuring performance excellence. They represent the framework for high-performance management system. In this paper the authors intend to (i) develop a quality award model based on commonalities among criteria of existing quality awards, (ii) develop interdependencies at system/sub system level and (iii) use inheritance and interdependencies to evaluate a numerical index for the developed model using graph theoretic approach. The framework incorporates the critical factors of quality evolution, which further implied for TQM implementation.
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页码:209 / 220
页数:11
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