Scenario-based design of cooperative systems

Over the past few years, scenario-based design has attained a growing interest as a way to incorporate a focus on the future use of an application into the construction of software. Scenarios have, however, mostly been used in the design of user-interfaces and hence focused on single-user situations. Based on experiences from applying scenarios in the re-design of an Hospital Information System in the Danish healthcare sector, this paper describes how collaborative scenarios can be used in the design of cooperative computer systems and what such col-laborative scenarios should contain. The paper concludes that such scenarios were useful in bridging the gab between understanding collaborative work practices and designing collaborative computer systems.