Exploring passenger convenience using actual bus traffic data in Murshidabad District, West Bengal, India

Transportation is the heart of development of any region. It helps to operate all economic activities in all types of region of the world. This study is focus not only movement of passengers in different route but also it aims to identify about the satisfaction level of daily passengers regarding the traffic, congestion and timing of the road transport. Here emphasis given to bus route transport as the study area is well equipped with bus transportation. Passenger inconvenience data have been collected through primary survey. The result of the study shows that traffic congestion, passenger congestion is not the main concern of the passenger mainly the daily passenger who had to travel a long distance every day. The result of the study found that the timing of the transport system is the major matter of concern of the passenger. To identify the passenger inconvenience ‘Dissatisfaction degree’ method has been applied here that depicts that passenger are very annoyed regarding long time waiting at the bus stops. To manage this kind of problems transport union must have to take some managerial steps like increases the number of buses in the routes, increase the number of buses in the busiest time period, use GPS tracking system in the bus so that a passenger can easily track their vehicle, arrange e-ticketing system to avoid rushes etc.