Exploring the relationship between technical and service characteristics

The paper explores the complex relationship between technical and service characteristics discussed by the Saviotti–Metcalfe model of innovation. It is proposed that principal components analysis (PCA) is a more appropriate method of analysing this relationship than approaches previously used. A PCA is performed on a dataset of mobile phone handsets for the period 2003 to 2008. In addition to the relationship between technical and service characteristics, the analysis explores the existence of clusters of ergonomic characteristics within mobile phone handsets. The findings indicate that a limited set of core technology components underpin the large set of service characteristics offered by mobile phone handsets, and that the mapping between technical and service characteristics can be highly complex.