The voices of parents: A qualitative study of a family preservation program

Most studies of family preservation services have used quantitative methods to examine program success. This paper reports on interviews with primary caretakers of children who have been abused and those with behavior problems between six months and three and one half years after family preservation services ended. Primary caretakers were asked three questions: What did you find to be the most helpful in your counseling? What did you find that did not help or that you disliked about counseling? After family preservation services, what happened with respect to the problems for which you were initially referred? Families found the support and nontraditional approaches to counseling helpful. Parents with children who had been abused particularly appreciated the teaching component of services. Brevity of the services and switching workers midstream caused the most concern for families. Finally, how families fared after intervention fell into a continuum from improved to deteriorated. The implications of these findings for clinical practice and program development are discussed. © 1997 Human Sciences Press, Inc.