A single server retrial queue with general retrial times and two-phase service

An M / G / 1 retrial queue with a first-come-first-served (FCFS) orbit, general retrial time, two-phase service and server breakdown is investigated in this paper. Customers are allowed to balk and renege at particular times. Assume that the customers who find the server busy are queued in the orbit in accordance with an FCFS discipline. All customers demand the first “essential” service, whereas only some of them demand the second “optional” service, and the second service is multioptional. During the service, the server is subject to breakdown and repair. Assume that the retrial time, the service time, and the repair time of the server are all arbitrarily distributed. By using the supplementary variables method, the authors obtain the steady-state solutions for both queueing and reliability measures of interest.