A worldwide survey on manufacturing servitization

Manufacturing servitization is defined as the process of innovating companies’ capabilities and procedures to support the shift from providing products to providing product-service systems. Many studies have focused on this process, with particular regard to the potential benefits. Despite this general interest, a major void still concerns the quantification of its extent, e.g. in terms of involved companies and geographical diffusion. This study is based on the analysis of secondary data of a large sample of manufacturing companies from almost all over the world.