The moderating role of trust in government adoption e-service during Covid-19 pandemic: health belief model perspective

被引：0

作者：

Sihotang D.M. ^{[1
]}

Andriqa M.R. ^{[2
]}

Alfahmi F.N. ^{[2
]}

Wahyudi A.S. ^{[2
]}

Besila M.A.H. ^{[2
]}

Yulianang M.A. ^{[2
]}

Diana E. ^{[3
]}

Hidayanto A.N. ^{[2
]}

机构：

[1] Universitas Nusa Cendana, Kupang

[2] Universitas Indonesia, Depok

[3] National Research and Innovation Agency, Jakarta

来源：

International Journal of Information Technology | 2023年 / 15卷 / 3期

关键词：

Covid-19; Government e-service; Health belief model (HBM); Trust;

D O I：

10.1007/s41870-023-01203-z

中图分类号：

学科分类号：

摘要：

The present paper discusses the influence of factors in the health belief model (HBM) on adopting government e-services during the Covid-19 pandemic in Indonesia. Furthermore, the present study demonstrates the moderating effect of trust in HBM. Therefore, we propose an interacting model between trust and HBM. A survey of 299 citizens in Indonesia was used to test the proposed model. By using a structural equation model (SEM), this study found that the HBM factors (perceived susceptibility, perceived benefit, perceived barriers, self-efficacy, cues to action, health concern) significantly affect the intention to adopt government e-services during the Covid-19 pandemic, except for the perceived severity factor. In addition, this study reveals the role of the trust variable, which significantly strengthens the effect of HBM on government e-service. © 2023, The Author(s), under exclusive licence to Bharati Vidyapeeth's Institute of Computer Applications and Management.

引用

页码：1545 / 1553

页数：8

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