Investigating the adoption of big data analytics in healthcare: the moderating role of resistance to change

Big data analytics is gaining substantial attention due to its innovative contribution to decision making and strategic development across the healthcare field. Therefore, this study explored the adoption mechanism of big data analytics in healthcare organizations to inspect elements correlated to behavioral intention using the technology acceptance model and task-technology fit paradigm. Using a survey questionnaire, we analyzed 224 valid responses in AMOS v21 to test the hypotheses. Our results posit that the credentials of the technology acceptance model together with task-technology fit contribute substantially to the enhancement of behavioral intentions to use the big data analytics system in healthcare, ultimately leading towards actual use. Meanwhile, trust in and security of the information system also positively influenced the behavioral intention for use. Employee resistance to change is a key factor underlying failure of the innovative system in organizations and has been proven in this study to negatively moderate the relationship between intention to use and actual use of big data analytics in healthcare. Our results can be implemented by healthcare organizations to develop an understanding of the implementation of big data analytics and to promote psychological empowerment of employees to accept this innovative system.