Challenges and opportunities of business process outsourcing in India

被引：0
|
作者：
Anju Mehta
Achilles Armenakis
Nikhil Mehta
Feruzan Irani
机构：
[1] Auburn University,
来源：
Journal of Labor Research | 2006年 / 27卷
关键词：
Business Process; Core Competency; Relational View; Middle Management Level; Primary Data Analysis;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
We identify managerial challenges and opportunities faced by business process outsourcing (BPO) firms in India by interviewing 28 executives in lower (n = 10), middle (n = 11), and upper management (n = 7) in 15 BPO firms. Content analysis of the responses revealed human resources and organizationrelated challenges as the most critical issues. SWOT (Strengths, Weaknesses, Opportu-nities, Threats) analysis uncovered future opportunities, e.g., Knowledge Process Outsourcing. Secondary data, from four global research agencies and a national trade association, supported our findings. Organizational changes to address challenges and to exploit opportunities are explored.
引用
收藏
页码：323 / 338
页数：15
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