IT Capabilities, Strategic Flexibility and Organizational Resilience in SMEs Post-COVID-19: A Mediating and Moderating Role of Big Data Analytics Capabilities

This research provides a novel progression to the existing research about big data analytics capabilities (BDAC) by investigating and measuring its influence on organizational resilience and strategic flexibility. Toward that end, 400 different SMEs in Saudi Arabia were approached. Data were collected via questionnaire. Results confirm that the ability to handle big data analytics totally mediates the relationship between IT capabilities and strategic flexibility. Big data infrastructure flexibility has a negative effect on strategic flexibility. Big data personal expertise not only negatively affects the relationship between IT capabilities and strategic flexibility but also stimulates and reinforces the relationship between strategic flexibility and organizational resilience. The critical pathway developed and tested the trend to make the organization as an immune system able to make the best of the worst. This implies the urgent need for policymakers and managers to adopt and comprehend the concept of BDAC instead of IT capabilities to define oriented plans specifically formulated for stimulating strategic flexibility and organizational resilience. By adopting the proposed model, SMEs can interact more effectively internally and externally. © 2022, The Author(s) under exclusive licence to Global Institute of Flexible Systems Management.