From human resource management to intelligent human resource management: a conceptual perspective

No organization can fully serve people or produce without people. People are a critical resource and capital for organizations. Hence, managing people is at the core of organizational activity and is essential for competitive success. In that regard, this paper discusses the evolution of HRM, particularly the current developments in HRM in terms of computer technology. We explain how HRM is experiencing a critical change due to the active integration of artificial intelligence into the HR field—what we call intelligent HRM. Focusing on the case of IBM’s AI technology, we discuss how artificial intelligence escalates as a human resources phenomenon, how Watson operates, the capabilities and benefits of Watson in regard to HR practice, and the main characteristics of intelligent HRM. Furthermore, we point to some challenging issues with computer technology in terms of HRM. This paper will help stakeholders develop insights into how we are experiencing the intelligent phase of HRM.