Students’ Satisfaction with E-learning Platforms in Bosnia and Herzegovina

This paper presents an empirical study of multidimensional relations in e-learning. The research is focused on students’ satisfaction with the usage of e-learning. Data for this survey were collected on the territory of Bosnia and Herzegovina. By using random sample method, eleven higher education institutions in BIH were selected and the survey questionnaires were sent to their students. The collected data from students were analyzed and confirmed by applying confirmative factor analysis. The structural equations model was used to test the model. The obtained results have shown that Metacognitive strategies variable directly affects the students’ satisfaction when using e-learning, while students’ self-efficacy and goal setting variables indirectly affect the student’s satisfaction, along with the environment structuring and social dimensions. The given results from this research will help other higher education institutions to improve their e-learning platforms in e-learning and by doing so students will continue to use these platforms. The conducted research has given guidelines for the development of this type of learning.