Customer Satisfaction and Subjective Well-Being: A Study of Auto Consumption

被引：0
|
作者：
Xia, Wang [1 ]
机构：
[1] Renmin Univ China, Sch Business, Beijing, Peoples R China
来源：
2009 6TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1 AND 2 | 2009年
关键词：
Customer Satisfaction; Life Satisfaction; Perceived Performance; Subjective Well-Being; QUALITY-OF-LIFE; FOUNDATIONS; MATERIALISM; DELIGHT;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The purpose of this study is to describe the relationship between customer satisfaction and subjective well-being in the context of automobile consumption. 942 car owners above 18 years old voluntarily participated in the survey. The results revealed that perceptions of the car performance and value were positively related with customer satisfaction, and that customer satisfaction, in turn, directly contributed to subjective well-being on three dimensions of positive affect, negative affect and life satisfaction. The implications of these findings for organizations are also discussed.
引用
收藏
页码：396 / 401
页数：6
相关论文
共 50 条
  • [1] Subjective Well-Being and Desire Satisfaction
    Bruckner, Donald W.
    [J]. PHILOSOPHICAL PAPERS, 2010, 39 (01) : 1 - 28
  • [2] Arts Consumption, Customer Satisfaction and Personal Well-Being: A Study of Performing Arts in Hong Kong
    Siu, Noel Yee-Man
    Kwan, Ho-Yan
    Zhang, Tracy Jun-Feng
    Ho, Candy Ka-Yan
    [J]. JOURNAL OF INTERNATIONAL CONSUMER MARKETING, 2016, 28 (02) : 77 - 91
  • [3] BUYING AN AUTOMOBILE IN CHINA: HOW CUSTOMER SATISFACTION IS LINKED TO PERCEIVED SUBJECTIVE WELL-BEING
    Wang, Xia
    Chen, Yung-Hsin
    [J]. SOCIAL BEHAVIOR AND PERSONALITY, 2012, 40 (01): : 147 - 155
  • [4] Teachers' Subjective Well-being and Satisfaction with Life
    Munoz Campos, Eva Ma
    Fernandez Gonzalez, Antonio
    Jacott, Liliana
    [J]. REICE-REVISTA IBEROAMERICANA SOBRE CALIDAD EFICACIA Y CAMBIO EN EDUCACION, 2018, 16 (01): : 105 - 117
  • [5] JOB SATISFACTION AND SUBJECTIVE WELL-BEING IN EUROPE
    Cannas, Massimo
    Sergi, Bruno S.
    Sironi, Emiliano
    Mentel, Urszula
    [J]. ECONOMICS & SOCIOLOGY, 2019, 12 (04) : 183 - 196
  • [6] Attitude toward Consumption and Subjective Well-Being
    Iyer, Rajesh
    Muncy, James A.
    [J]. JOURNAL OF CONSUMER AFFAIRS, 2016, 50 (01) : 48 - 67
  • [7] The effect of subjective well-being on consumption behavior
    Dominko, Miha
    Verbic, Miroslav
    [J]. JOURNAL OF CONSUMER AFFAIRS, 2022, 56 (02) : 876 - 898
  • [8] Chinese Tourist Vacation Satisfaction and Subjective Well-being
    Chen, Yi
    Fu, Xiaoxiao
    Lehto, Xinran Y.
    [J]. APPLIED RESEARCH IN QUALITY OF LIFE, 2016, 11 (01) : 49 - 64
  • [9] THE MAIN DETERMINANTS FOR SUBJECTIVE WELL-BEING AND SATISFACTION WITH HEALTH
    Verlet, Dries R.
    Devos, Carl
    Reynaert, Herwig
    [J]. QUALITY OF LIFE RESEARCH, 2005, 14 (09) : 2142 - 2142
  • [10] Subjective well-being related to satisfaction with daily travel
    Bergstad, Cecilia Jakobsson
    Gamble, Amelie
    Garling, Tommy
    Hagman, Olle
    Polk, Merritt
    Ettema, Dick
    Friman, Margareta
    Olsson, Lars E.
    [J]. TRANSPORTATION, 2011, 38 (01) : 1 - 15
12345