Service innovative work behavior in the hotel firms: The role o servant leadership and harmonious passion

The current paper proposes to study the role of servant leadership in enhancing harmonious passion among employees, and further to ascertain if harmonious passion acts as a mediating mechanism linking servant leadership and service innovative work behavior (IWB). This study also recognizes the importance of creative self-efficacy as the boundary condition between harmonious passion and service IWB. Data were collected from employees working in four- and five-star hotels of Pakistan with a sample of 220 participants. Research findings provided justification for the mediating effect of harmonious passion for servant leadership-service IWB linkage. Furthermore, the relationship between harmonious passion and service IWB was strengthened to the extent that harmoniously passionate employees showed higher creative self-efficacy. Practitioners looking to enhance harmonious passion and service IWB can do so by developing the servant leadership qualities of managers. This paper carries value as the literature pertaining to harmonious passion is still small but increasing and enriches knowledge in understanding the role of servant leadership as reaping the service IWB benefits of harmonious passion among employees in the hospitality industry.