Managing Nursing Assistants with a Web-Based System: An Empirical Investigation of the Mixed-Staff Strategy

被引：3

作者：

Lin, I-Chun ^{[4
]}

Hou, Ying-Hui ^{[1
]}

Huang, Hui-Ling ^{[2
]}

Chu, Tsui-Ping ^{[3
]}

Chang, Ray-E ^{[1
]}

机构：

[1] Natl Taiwan Univ, Grad Inst Hlth Care Org Adm, Taipei 10764, Taiwan

[2] Chang Gung Mem Hosp, Dept Nursing, Chia Yi Branch, Chiayi, Taiwan

[3] Chang Gung Mem Hosp, Dept Nursing, Kaohsiung Branch, Kaohsiung, Taiwan

[4] Natl Chung Cheng Univ, Dept Informat Management, Chiayi, Taiwan

来源：

JOURNAL OF MEDICAL SYSTEMS | 2010年 / 34卷 / 03期

关键词：

Registered nurse (RN); Nursing assistant (NA); Management information systems; Nursing assistants management system (NAMS); REGISTERED NURSES; TECHNOLOGY; RETENTION; EDUCATION; SHORTAGE; TAIWAN;

D O I：

10.1007/s10916-008-9246-5

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

Under the global shortage of Registered Nurses (RNs), some hospitals have integrated nursing assistants (NAs) into their teams to help to provide maximum quality care for acute patients, while keeping the hospital's staff-related costs down. However, the RNs may have to shoulder an increased burden of assigning and overseeing NAs. A web-based Nursing Assistants Management System (NAMS) was developed and evaluated for a case hospital in Taiwan to compare the processes of assigning and managing NAs before and after the NAMS intervention. The results showed that NAMS saved 80% of the time needed for manual operation and there were no more complains about NAs being slow in dealing with patients after the system intervention. The satisfaction levels of all NA managers and RNs were acceptable. Based on the research findings, the implication and limitations of this study were discussed.

引用

页码：341 / 348

页数：8

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