Information systems strategy for small and medium sized enterprises: an organisational perspective

Information systems strategy (ISS) use is under-developed for, and under-researched in, small and medium sized enterprises (SMEs). This paper reviews existing approaches to ISS for SMEs, finding them now out-dated and technology-focussed. The paper develops an approach that reflects on the role of information as a strategic resource. It argues that ISS recommendations in small firms need to take account of organisational change issues as much as information system implementation. The revised approach to ISS for SMEs is demonstrated through its application to over 40 cases in the UK West Midlands. The influences from the processes on outcomes are discussed and the effectiveness of tools and techniques recommended is assessed. (C) 2000 Elsevier Science B.V. AII rights reserved.