Process improvement with vision: A financial services case study

被引：5
|
作者：
Meadows, M [1 ]
Merali, Y [1 ]
机构：
[1] Univ Warwick, Warwick Business Sch, Coventry CV4 7AL, W Midlands, England
来源：
SYSTEMIC PRACTICE AND ACTION RESEARCH | 2003年 / 16卷 / 03期
关键词：
process improvement; vision; operational change; financial services; case study;
D O I：
10.1023/A:1023807821671
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This paper reviews some of the existing models for major process improvement and puts forward an overall framework for such a project. It considers the main reasons why operational change initiatives fail. A case study of process improvement in the financial services sector is used to illustrate the conclusions drawn. The critical role of vision in successful operational change is discussed.
引用
收藏
页码：171 / 195
页数：25
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