An Enterprise Architecture Approach to Building a Service-Oriented Enterprise

被引：0
|
作者：
Chen, Minder [1 ]
Chi, Yan-Ping Jeffery [2 ]
Li, Hsing-Chiu [2 ]
机构：
[1] Calif State Univ Channel Isl, Martin V Smith Sch Business & Econ, Camarillo, CA 93012 USA
[2] Natl Chengchi Univ, Sch Informat Management, Taipei, Taiwan
来源：
2009 6TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1 AND 2 | 2009年
关键词：
Enterprise architecture; Service-oriented enterprise; Service science; Service management frameworks; INFORMATION-SYSTEMS ARCHITECTURE; FRAMEWORK; CHAIN; WORK;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Several frameworks have been developed to assist the analysis of service management systems. However, most of these frameworks only capture limited aspects of a service-oriented enterprise. This paper first reviews several popular service management frameworks. An enterprise architecture approach that is commonly used in information systems planning has been adapted to integrate various service management frameworks and tools, as well as to support the planning and documentation of a service-oriented enterprise. The proposed service-oriented enterprise architecture (SOEA) includes the following aspects: service, process, people, information, and motivation. Each aspect can be viewed from a strategic, tactical, and operational level. The mapping of the conceptual constructs of existing service management frameworks to the proposed SOEA is discussed in detail.
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收藏
页码：60 / +
页数：2
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