One-stop shopping: Creating a single source information base for multipurpose delivery

Until recently: many companies developed two sets of documentation for each product - one set was delivered with the product, and the other set was used for customer training. In this panel presentation, we will discuss a new approach used at Lucent Technologies. Lucent is producing task-oriented customer documentation, stored in an asset repository that can be tailored to each customer's requirement and that can also be used for training purposes. This new way of producing information involves an integrated effort and provides order and structure to the development of information products. Each panelist will develop a different aspect of this process.