Impulse buying in hospitality: The role of content posted by social media influencers

被引:20
|
作者
Szymkowiak, Andrzej [1 ]
Gaczek, Piotr [1 ]
Padma, Panchapakesan [2 ]
机构
[1] Poznan Univ Econ & Business, Poznan, Poland
[2] Taylors Univ, Lakeside Campus, Subang Jaya, Selangor, Malaysia
关键词
Arousal; hospitality; impulse buying; processing fluency; pupillometry; social media influencers; PROCESSING FLUENCY; HOTEL BOOKING; PERCEPTUAL FLUENCY; DECISION-MAKING; DESTINATION; SATISFACTION; INFORMATION; AROUSAL; INTENTION; CONSUMERS;
D O I
10.1177/13567667211003216
中图分类号
F [经济];
学科分类号
02 ;
摘要
In previous research, the significance of Social Media Influencers (SMIs) on the entire tourism industry has been indicated. In this article, it is explored how arousal and thematic compatibility in the presentation of a hotel facility's offer by a SMI determines purchase intention and the urge to buy impulsively. To carry out this objective, a laboratory experiment was conducted with graphic stimuli and controlling arousal using neurophysiological data. The obtained results are relevant within the context of promotion methods in social media, maximising the effect of cooperation with SMIs. Managerial and theoretical implications of the findings are discussed.
引用
收藏
页码:385 / 399
页数:15
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