Job Satisfaction in Relation to Communication in Health Care Among Nurses: A Narrative Review and Practical Recommendations

被引:22
|
作者
Vermeir, Peter [1 ,5 ]
Degroote, Sophie [1 ]
Vandijck, Dominique [2 ,5 ,6 ,11 ]
Mariman, An [3 ,7 ]
Deveugele, Myriam [8 ]
Peleman, Renaat [3 ,4 ,9 ]
Verhaeghe, Rik [3 ,10 ]
Cambre, Bart [12 ]
Vogelaers, Dirk [3 ,9 ]
机构
[1] Ghent Univ Hosp, Dept Gen Internal Med, De Pintelaan 185, B-9000 Ghent, Belgium
[2] Ghent Univ Hosp, Dept Internal Med & Infect Dis, Ghent, Belgium
[3] Ghent Univ Hosp, Ghent, Belgium
[4] Ghent Univ Hosp, Knowledge Management Ctr, Ghent, Belgium
[5] Univ Ghent, Fac Med & Hlth Sci, Ghent, Belgium
[6] Univ Ghent, Fac Pharm, Ghent, Belgium
[7] Univ Ghent, Fac Med & Hlth Sci, Dept Internal Med, Ghent, Belgium
[8] Univ Ghent, Commun Hlth Sci, Dept Gen Practice & Primary Hlth Care, Ghent, Belgium
[9] Univ Ghent, Ghent, Belgium
[10] Univ Ghent, Hosp Management, Fac Med & Hlth Sci, Ghent, Belgium
[11] Hasselt Univ, Healthcare Innovat Hlth Econ & Patient Safety, Fac Med & Life Sci, Diepenbeek, Belgium
[12] Antwerp Management Sch, Antwerp, Belgium
来源
SAGE OPEN | 2017年 / 7卷 / 02期
关键词
burnout; communication; work satisfaction; interpersonal communication; patient safety; WORKING; TURNOVER; BURNOUT; METAANALYSIS; MOTIVATION; TEAMWORK; INTENT; STAFF;
D O I
10.1177/2158244017711486
中图分类号
C [社会科学总论];
学科分类号
03 ; 0303 ;
摘要
Worldwide, nurse shortage and high turnover rates are observed. Job satisfaction is a major determinant of retention and is influenced by intraorganizational communication and perceived communication satisfaction. This article presents a narrative review on communication satisfaction, job satisfaction, and their mutual relationship as well as their impact on turnover intention and burnout risk in the nursing profession. A literature search was conducted in the databases PubMed, Web of Science, and The Cochrane Library, and 47 articles were included. Descriptive analysis identified different types of social networks in the health care workplace. There is a positive association between communication and job satisfaction among nurses, translating into decreased turnover intention and burnout risk. Job satisfaction is required both for organizational stability as for coguaranteeing patient safety. This will be best achieved through an organization-wide multimodal prevention and intervention program, aimed at optimizing different modalities of interprofessional communication, workload, and job satisfaction.
引用
收藏
页数:11
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