CONSEQUENCES OF FAMILY INTERFERENCE WITH WORK: THE ROLES OF EMOTIONAL EXHAUSTION, SERVICE SABOTAGE, AND NEGATIVE AFFECTIVITY

被引：6

作者：

Dai, Wanwen ^{[1
]}

Chen, Xiaoyan ^{[1
]}

Arnulf, Jan Ketil ^{[2
]}

Dai, Meijuan ^{[1
]}

机构：

[1] Nanjing Univ, Sch Business, Nanjing 210093, Jiangsu, Peoples R China

[2] BI Norwegian Business Sch, Dept Leadership & Org Management, Oslo, Norway

来源：

SOCIAL BEHAVIOR AND PERSONALITY | 2014年 / 42卷 / 10期

关键词：

family interference with work; work-family conflict; emotional exhaustion; service sabotage; negative affectivity; call center; CUSTOMER MISTREATMENT; EMPLOYEE SABOTAGE; MEDIATING ROLE; GENDER-ROLE; CONFLICT; ANTECEDENTS; OUTCOMES; STRESS; MODEL; JOB;

D O I：

10.2224/sbp.2014.42.10.1613

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

Drawing upon the conservation of resources theory and displaced aggression perspective, in this research our aim was to study the consequences of family interference with work (FIW) in a service setting. We examined the influence of FIW on service sabotage via the mechanism of emotional exhaustion, and the role of employees' negative affectivity as a boundary condition. Based on 2 waves of data collected from 132 Chinese employees working in a call center, results showed a positive relationship between FIW and service sabotage, and emotional exhaustion acted as a mediator in this relationship. Theoretical and practical implications are discussed.

引用

页码：1613 / 1628

页数：16

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