Telework: What does it mean for management?

This article develops the first resource-based analysis of telework impacts on large organizations. We adopt an 'integrative' approach that goes beyond the immediate and easily quantifiable effects of telework adoption. This approach takes into account both topdown considerations (managerial preoccupations with strengthening the organization's competences) and bottom-up demands (employee needs). We identify several telework impacts on a variety of resource-domains, including effects on the strategic development and operational functioning of the human capital resource-base, the organization's broader productive efficiency, the external linkages of the organization, and finally, a number of externalities. We observe that the teleworkers themselves do not experience the negative effects on job satisfaction observed in earlier research, with the exception of a reduction in professional interaction. Broader human resource management practices appear to have adjusted well to the specific requirements of telework adoption. We also observe a strong divergence between the views of adopters and non-adopters, with the latter having less positive expectations across the board, as compared to the former. We thus demonstrate that broader strategic considerations, beyond immediate impacts on the bottom-line, do influence the choice to adopt this practice. The difference in employee perceptions between adopters and non-adopters suggests that the latter lack confidence in their firm's broader HRM practices to adapt appropriately to the requirements of effective telework implementation. (C) 2004 Elsevier Ltd. All rights reserved.