Actor's and System Maps for Integrated Product Service Offerings - Practical Experience from Two Companies

The objective is to analyze how proposed Integrated Product Service Offering (IPSO) actors and system maps can be utilized in order to identify and access IPSO-related requirements. Furthermore, the objective is to identify and analyze how IPSO-related requirements are managed and transformed into product-related design aspects. Literature review, interviews and workshops were the primary research methods used. The conclusion is that participating companies have realized that there are several issues within their operations that can be improved, and proposed maps provide support for this. These maps provide useful detailed information compared to other approaches, and are easy to use. (C) 2014 Elsevier B.V.