The Impact of Health Professionals' Language on Patient Experience: A Case Study

被引：1

作者：

Katz, Naomi T. ^{[1
,2
,3
,4
,5
]}

Jones, Jade ^{[1
]}

Mansfield, Leanne ^{[1
]}

Gold, Michelle ^{[1
,5
]}

机构：

[1] Alfred Hlth, Palliat Care Serv, Melbourne, Vic, Australia

[2] Peter MacCallum Canc Ctr, Parkville Integrated Palliat Care Serv, Melbourne, Vic, Australia

[3] Royal Childrens Hosp, Victorian Paediat Palliat Care Program, Parkville, Vic, Australia

[4] Univ Melbourne, Dept Paediat, Parkville Campus, Melbourne, Vic, Australia

[5] Monash Univ, Fac Med Nursing & Hlth Sci, Clayton, Vic, Australia

来源：

JOURNAL OF PATIENT EXPERIENCE | 2022年 / 9卷

关键词：

clinician-patient relationship; communication; empathy; patient perspectives/narratives; PERCEPTIONS; PRIVACY; DISEASE; CARE;

D O I：

10.1177/23743735221092572

中图分类号：

R19 [保健组织与事业（卫生事业管理）];

学科分类号：

摘要：

When people become patients, they become vulnerable to their healthcare system and healthcare clinicians. In this case study, we describe an example of patient distress caused by language overheard in the perioperative environment. Clinicians need to be mindful that the language we use may have a significant impact on patient experience, be it during direct conversation or from conversations overheard. This is an important component of patient-centered care.

引用

页数：3

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