Multidisciplinary Framework-Based Service Modeling Applied to Service Coursework and Business Planner Interaction

Launching new high-value-added services calls for systematic methodologies based on multidisciplinary framework enabling the transformation from service concept to real service. The collaboration of business planers from various kinds of service and the sharing and assignment among individuals/organization, goods/infrastructure, technology/system require the establishment of a common framework and service modeling approaches based on multidisciplinary studies. The present paper applies the service modeling approach proposed by the authors to service coursework for undergraduate, graduate and post-graduate carrier-track students from some universities. The analysis of planning process and results demonstrate the potential for application to various service areas. The authors interviewed key service planner in real IT service businesses, with a focus on the service modeling processes and its results. The interviews confirmed the potential for application to actual service planning, and provided leads for refining the service modeling approach.