SERVICE QUALITY OF DENTAL CARE SERVICES

Delivering services that meet global standards at a fair cost is critical in today's competitive environment. Because customer satisfaction contributes to repeat business, brand recognition, and perceived quality, satisfied consumers are now the backbone of any successful firm. Owing to its large service quality requirements, the Indian healthcare industry in particular dental care hospital industry is the fastest growing and most vibrant. At the same time, it faces intense competition and requires medical technology advancements that are on level with worldwide norms. In this situation, it is critical to assess the patient's opinion of service quality qualities in order to ensure proper and expand their services. Understanding and measuring quality of service as perceived by patients is critical for dental healthcare delivery. It is a philosophy that provides better care and is more focused on providing high-quality service to patients. To obtain this position, patients must provide information on their needs, thoughts, expectations, and perceptions to assess their satisfaction with the service they received. By doing so, service providers can identify areas for improvement and take the necessary steps to improve the services they give to patients. This study intends to identify the differences between several aspects of service quality which helps dental hospitals towards customer satisfaction.