If Cross-functional Teams are the Answer, What is the Question?

This study analyses how cross-functional teams' impact on value-relevance is expected to build and maintain good quality intelligent information systems, and also on operational performance after the implementation of intelligent information systems in firms. The phenomenon of cross-functional teams and the structural relationships were evaluated by using multiple regression analysis. Operational effectiveness and system effectiveness are also considered in the improvement of operational performance. The current results indicate that the quality of information, and the quality and speed provided from operational effectiveness, and the quality of the services supplied from systems effectiveness are the key elements for cross-functional teams to improve operational performance and maintain a good quality of intelligent information system.