Consumer Adoption of Self-Service Technologies in the Context of the Jordanian Banking Industry: Examining the Moderating Role of Channel Types

被引：31

作者：

Baabdullah, Abdullah M. ^{[1
]}

Rana, Nripendra P. ^{[2
]}

Alalwan, Ali Abdallah ^{[3
]}

Islam, Rubina ^{[4
]}

Patil, Pushp ^{[5
]}

Dwivedi, Yogesh K. ^{[5
]}

机构：

[1] King Abdulaziz Univ, Fac Econ & Adm, Dept Management Informat Syst, Jeddah, Saudi Arabia

[2] Univ Bradford, Sch Management, Bradford, W Yorkshire, England

[3] Al Balqa Appl Univ, Amman Coll Banking & Financial Studies, Amman, Jordan

[4] Univ Salford, Salford Business Sch, Salford, Lancs, England

[5] Swansea Univ, Sch Management, Emerging Markets Res Ctr EMaRC, Bay Campus, Swansea, W Glam, Wales

来源：

INFORMATION SYSTEMS MANAGEMENT | 2019年 / 36卷 / 04期

关键词：

SST; Internet banking; mobile banking; telebanking; moderating effect; MOBILE-GOVERNMENT MGOV; GAMES M-SNGS; INTERNET BANKING; PERCEIVED RISK; UNIFIED THEORY; ACCEPTANCE MODEL; SAUDI-ARABIA; INFORMATION-TECHNOLOGY; USER ACCEPTANCE; ONLINE-BANKING;

D O I：

10.1080/10580530.2019.1651107

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study aimed to test if the impacts of the main predictors of customer intention and adoption of self-service technologies (SSTs) could be moderated by channel type. The required data were collected from a convenience sample of Jordanian banking customers using a survey questionnaire. The results of the X-2 differences test also indicate that there are significant differences in the influence of the main predictors due to the moderating effect of channel type.

引用

页码：286 / 305

页数：20

共 18 条

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