Buyer attractiveness as a catalyst for buyer-supplier relationship development

被引:23
|
作者
Makkonen, Hannu [1 ]
Vuori, Mervi [2 ]
Puranen, Miia [3 ]
机构
[1] Univ Turku, Turku Sch Econ, Dept Mkt & Int Business, FI-20014 Turku, Finland
[2] Aalto Univ, Dept Ind Engn & Management, Sch Sci, POB 15500, FI-00076 Aalto, Finland
[3] Bulevardi 50 B 46, Helsinki 00120, Finland
关键词
Buyer attractiveness; Attraction; Business relationship development; Supplier attractiveness; Supplier value; PREFERRED CUSTOMER STATUS; BUSINESS RELATIONSHIPS; SATISFACTION;
D O I
10.1016/j.indmarman.2015.09.004
中图分类号
F [经济];
学科分类号
02 ;
摘要
The concept of buyer attractiveness has received increasing scholarly attention in the recent business marketing literature, yet empirical studies of the dynamics between buyer and supplier attractiveness and their implications for relationship development are scarce. The research framework presented in this study suggests that buyer attractiveness is connected, first, to supplier's experienced and expected business outcomes within the focal relationship, and second, to the leverage impact of the focal relationship on supplier's other relationships. A qualitative case study of two buyers and their key suppliers scrutinizes the dimensions of attractiveness associated with relationship development. The findings indicate that attractiveness and adaptations performed by the buyer and the supplier are interlinked in a mutually reinforcing or deteriorating manner, forming a mechanism that catalyzes relationship development. These findings and the resultant empirically grounded framework provide a conceptualization and enhanced understanding of the dynamics between attractiveness, adaptations and relationship development. (C) 2015 Elsevier Inc. All rights reserved.
引用
收藏
页码:156 / 168
页数:13
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