Professional reviews as service: A mix method approach to assess the value of recommender systems in the entertainment industry

被引：5

作者：

Perano, Mirko ^{[1
,2
]}

Casali, Gian Luca ^{[3
]}

Liu, Yulin ^{[4
]}

Abbate, Tindara ^{[5
]}

机构：

[1] Reald Univ Coll AL, Dept Management, Rruga Zahir Pajaziti, Vlore 9400, Albania

[2] Univ Salerno IT, Dept Management & Innovat Syst, Via Giovanni Paolo II 132, I-84084 Fisciano, SA, Italy

[3] Queensland Univ Technol AU, Sch Management, Brisbane, Qld, Australia

[4] Queensland Univ Technol AU, Learning & Teaching Unit, Brisbane, Qld, Australia

[5] Univ Messina IT, Dept Econ, Messina, Italy

来源：

TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE | 2021年 / 169卷

关键词：

Professional reviews; Service systems; Service science; Service quality; Recommender systems; Movie critics; Content analysis; Multilevel analysis; WORD-OF-MOUTH; ONLINE CONSUMER REVIEWS; KNOWLEDGE MANAGEMENT; MODERATING ROLE; FILM-CRITICS; IMPACT; PRODUCT; INFORMATION; INNOVATION; MARKET;

D O I：

10.1016/j.techfore.2021.120800

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

As a recommender system, Metacritic (metacritic.com) quantifies and aggregates reviews of entertainment products. The metascore published by Metacritic is controversial in its process for gathering, translating, and aggregating reviews. This study aims to assess the quality of Metacritic's scoring of movie critics' reviews. By using a mixed methods approach integrating content analysis and multilevel analysis, we found that the movie review scores assigned by Metacritic reflecting the reviews' semantic contents, being unbiased across the critics, and differentiating the movies reviewed. The paper provides, also, both theoretical implications, referred to an original framing of professional reviews in the service science, service systems and service quality; and practical implications related to the potential customers and for the entertainment industry.

引用

页数：15

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