Assessing information culture - an exploratory model

This paper proposes a conceptual model for assessing information culture. It aims to define more specifically what is information management and to enable evaluation of an organization's information culture. Factors pertaining to both information and organizational culture are highlighted, as are participative leadership, collaboration and integration of knowledge. A metric is proposed as a practical measurement tool and a questionnaire applicable to the metric was tested in a healthcare case study example. From the research results future senior management priorities were outlined to enhance the management of such a complex service environment and to improve staff interaction and working life. (C) 2003 Elsevier Science Ltd. All rights reserved.