The technician routing problem with experience-based service times

被引：52

作者：

Chen, Xi ^{[1
]}

Thomas, Barrett W. ^{[1
]}

Hewitt, Mike ^{[2
]}

机构：

[1] Univ Iowa, Dept Management Sci, Tippie Coll Business, Iowa City, IA 52242 USA

[2] Loyola Univ, Quinlan Sch Business, Informat Syst & Operat Management, Chicago, IL 60611 USA

来源：

OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE | 2016年 / 61卷

基金：

美国国家科学基金会;

关键词：

Workforce planning; Routing; Learning; SCHEDULING PROBLEM; LOCAL SEARCH; WORKFORCE; HEURISTICS; MODELS; SKILL;

D O I：

10.1016/j.omega.2015.07.006

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

While home services are a fast growing industry, little attention has been given to the management of its workforce. In particular, the productivity of home-service technicians depends not only on efficiently routing from customer-to-customer, but also the management of their skillsets. This paper introduces a model of technician routing that explicitly models individualized, experience-based learning. The results demonstrate that explicit modeling and the resulting ability to capture changes in productivity over time due to learning lead to significantly better and different solutions than those found when learning and workforce heterogeneity is ignored. We show that these differences result from the levels of specialization that occur in the workforce. (C) 2015 Elsevier Ltd. All rights reserved.

引用

页码：49 / 61

页数：13

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