Dynamic airline revenue management with multiple semi-Markov demand

When a customer requests a discount fare, the airline must decide whether to sell the seat at the requested discount or to hold the seat in hope that-a customer will, arrive later who will pay more. We model this situation for a single-leg flight with multiple fare classes and customers who arrive according to a semi-Markov process (possibly nonhomogeneous). These customers can request multiple seats (batch requests) and can be overbooked. Under certain conditions, we show that the value function decreases as departure approaches. If each customer only requests a single seat or, if. the, requests can be partially satisfied, then we show that there are optimal booking curves which decrease as departure approaches. We also provide counterexamples to show that this structural property of the optimal policy need not hold for more general arrival processes if the requests can be for more than one seat and must be accepted or rejected as a whole.