Automated requirements elicitation: Combining a model-driven approach with concept reuse

Extracting pertinent and useful information from customers has long plagued the process of requirements elicitation. This paper presents a new approach to support the elicitation process. This approach combines various techniques for requirements elicitation which include model-based concept acquisition, goal-driven structured interview and concept reuse. Compared with the available approaches for requirements elicitation, the most significant feature of our approach is that it supports both the automation of interaction with customers by using domain terminology, not software terminology and the automated construction of application requirements models using model-based concept elicitation and concept reuse. The capacity of this approach comes from its rich knowledge which is clustered into several abstract levels.