Antecedents and consequences of service quality in online banking: An application of the SERVQUAL instrument

被引：0
|
作者：
Han, SL [1 ]
Baek, S [1 ]
机构：
[1] Hanyang Univ, Seoul, South Korea
来源：
ADVANCES IN CONSUMER RESEARCH, VOLUME XXXI | 2004年 / 31卷
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D O I：
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中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
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页码：208 / 214
页数：7
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