Expanding bottleneck management from manufacturing to product design and engineering processes

Bottlenecks inhibit the performance of companies. Up to now, bottleneck management research has concentrated on manufacturing processes, while neglecting product design and engineering processes. This research fills this gap through developing and testing of a new bottleneck management concept for product design and engineering processes. The new concept is developed using a system theory modelling approach and comprises of four bottleneck management counter measures. Two propositions were developed to test the concept through an event-discrete simulation model. The simulation is grounded on empirical data from three design-driven companies and tests the impact of the four bottleneck management counter measures on the performance of product design and engineering processes. The findings from the simulation confirm the applicability of the newly developed bottleneck concept to improve the performance of product design and engineering processes. In doing so, this research study expands bottleneck management for the first time from manufacturing to product design and engineering processes. (C) 2013 Elsevier Ltd. All rights reserved.