Investigating the Effects of Airport Servicescape on Airport Users' Behavioral Intentions: A Case Study of Incheon International Airport Terminal 2 (T2)

被引：12

作者：

Park, Jin-Woo ^{[1
]}

Ryu, Young Kyung ^{[1
]}

机构：

[1] Korea Aerosp Univ, Sch Business, Goyang Si 10540, South Korea

来源：

SUSTAINABILITY | 2019年 / 11卷 / 15期

关键词：

physical servicescape; social servicescape; cognitive satisfaction; affective satisfaction; airport image; CUSTOMER SATISFACTION; SOCIAL SERVICESCAPE; CORPORATE IMAGE; LOYALTY; QUALITY; CUES; COMMUNICATION; ENVIRONMENT; EMOTIONS; MODELS;

D O I：

10.3390/su11154171

中图分类号：

X [环境科学、安全科学];

学科分类号：

08 ; 0830 ;

摘要：

The purpose of this study is to analyze the effects of physical and social servicescapes on cognitive and affective satisfaction, as well as airport image, with gender as a moderating effect between variables. A total of 283 airport users were surveyed, and structural equation modeling was used to investigate the relationships between variables. The results showed that only physical servicescape had a significant effect on cognitive and affective satisfaction, and affective satisfaction had a significant effect on airport image. In addition, the gender differences indicated a significant effect between the physical servicescape and cognitive satisfaction. This study is distinct in that it is the first attempt to verify the relationship between airport physical servicescape, social servicescape, airport users' cognitive and affective satisfaction, and airport image on gender differences.

引用

页数：17

共 47 条

[1] The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers: A case study on Incheon International Airport
Park, Kyuseon
Park, Jin-Woo
[J]. JOURNAL OF AIR TRANSPORT MANAGEMENT, 2018, 72 : 68 - 76
[2] Investigating the Effect of Experience in an Airport on Pleasure, Satisfaction, and Airport Image: A Case Study on Incheon International Airport
Ryu, Young Kyung
Park, Jin-Woo
[J]. SUSTAINABILITY, 2019, 11 (17)
[3] The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Sunran Jeon
Min-su Kim
[J]. Service Business, 2012, 6 : 279 - 295
[4] The effect of the servicescape on customers' behavioral intentions in an international airport service environment
Jeon, Sunran
Kim, Min-su
[J]. SERVICE BUSINESS, 2012, 6 (03) : 279 - 295
[5] A study on Airport Access Mode Choice behavior using Mobile data - case of Incheon International Airport
Kim, Eunji
Lee, Juhwan
Shin, Yejin
Baik, Hojong
[J]. 2023 IEEE/AIAA 42ND DIGITAL AVIONICS SYSTEMS CONFERENCE, DASC, 2023,
[6] The Effects of ESG Management on Business Performance: The Case of Incheon International Airport
Lee, Sangryeong
Park, Jin-Woo
Choi, Dongryeol
[J]. SUSTAINABILITY, 2023, 15 (24)
[7] Investigating Airport Bus Scheduling Optimization: A Case Study of the Beijing Capital International Airport
Liu, Jiaqi
Bao, Qiong
[J]. CICTP 2020: ADVANCED TRANSPORTATION TECHNOLOGIES AND DEVELOPMENT-ENHANCING CONNECTIONS, 2020, : 2575 - 2587
[8] Chhatrapati Shivaji International Airport - Terminal 2
不详
[J]. A + U-ARCHITECTURE AND URBANISM, 2015, (533): : 66 - 79
[9] Passengers' Perception of Acoustic Environment in the Airport Terminal: A Case Study of Tianjin Binhai International Airport
Liu, Mengjin
Gao, Zhibin
Chang, Fei
Zhao, Wei
Wang, Junquan
Ma, Hui
Wang, Chao
[J]. BUILDINGS, 2023, 13 (10)
[10] A Case Study on the Implementation of an Electrical Safety Training Center: Incheon International Airport
Kim, Kwonchul
Kim, Insu
[J]. Transactions of the Korean Institute of Electrical Engineers, 2024, 73 (03): : 593 - 600

← 1 2 3 4 5 →