Integration of Updated DeLone & McLean Success Model, Kano Model and QFD to Analyze Quality of an Information System

被引：0
|
作者：
Nindiaswari, Erma [1 ]
Azzahro, Fatimah [1 ]
Hidayanto, Achmad Nizar [1 ]
Gitik, Solikin [2 ]
Anussornnitisarn, Pornthep [3 ]
机构：
[1] Univ Indonesia, Fac Comp Sci, Depok, Indonesia
[2] STMIK Bina Insani Bekasi, Dept Informat Syst, Bekasi, Indonesia
[3] Kasetsart Univ, Dept Ind Engn, Bangkok, Thailand
来源：
2016 INTERNATIONAL CONFERENCE ON INFORMATICS AND COMPUTING (ICIC) | 2016年
关键词：
Kano Model; QFD; Quality of Information Systems; EDMS; Updated D& M IS Success Model;
D O I：
暂无
中图分类号：
TP301 [理论、方法];
学科分类号：
081202 ;
摘要：
Studies on information system success and evaluation have been done for several decades. However, an evaluation should be followed by system improvement to give practical contribution to organization. This study proposes an integrated step to evaluate an IS success and analyze its improvement opportunities based on user requirements. To aim this objective, DeLone & McLean success model, KANO model and QFD concept are utilized. A case study of Electronic Disposition and Mailing System (EDMS) in Ministry of State Secretariat Indonesia is presented to illustrate the use of proposed method. The results indicate that priorities of needs are different before and after the integration of Kano's Model in QFD.
引用
收藏
页码：361 / 366
页数：6
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