USE OF IOT, BIG DATA AND ARTIFICIAL INTELLIGENCE IN DYNAMIC CAPABILITIES: A comparative study between the cities of Brazil and Portugal

The article had the goal to identify the relationships between IoT, Big Data and Artificial Intelligence with the dynamic capabilities in micro-foundations, with organizations located in Porto-Portugal and Natal-Brazil, and to compare the results obtained in those two locations. The research is characterized as exploratory and descriptive with a quantitative approach. Were selected 190 valid questionnaires, 53 questionnaires from Natal and 137 from Porto. This research was relevant to compare technological business development in Portugal and Brazil, demonstrating how the process of digital transformation is taking place in different locations, and how this transformation contributes to dynamic capabilities. It was observed that Big Data technology obtained the highest percentage of current performance compared to IoT and IA technologies. Besides that, AI technology was the technological tool that obtained the lowest averages in the three evaluated dynamic capacities (sensing, seizing and managing threats), being underused, especially in Natal. In General, those companies located in Porto stand out compared to those located in Natal, in all sizes and capacities. However, when assessing the importance of current and future technologies, the potential for future development in performance was detected in all categories analyzed, particularly in Porto and Natal.