Consumer complaint behavior: Do "other customers" make a difference?

被引：0
|
作者：
Yan, RN [1 ]
Lotz, S [1 ]
机构：
[1] Univ Arizona, Tucson, AZ 85721 USA
来源：
ADVANCES IN CONSUMER RESEARCH, VOLUME XXXI | 2004年 / 31卷
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D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
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页码：491 / 492
页数：2
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