Determinants of mHealth success: An empirical investigation of the user perspective

被引：46
|
作者：
Birkmeyer, Steven [1 ]
Wirtz, Bernd W. [1 ]
Langer, Paul F. [1 ]
机构：
[1] German Univ Adm Sci Speyer, Chair Informat & Commun Management, Freiherr vom Stein Str 2, D-67324 Speyer, Germany
来源：
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2021年 / 59卷
关键词：
Mobile health; mHealth adoption; Structural equation modelling; Empirical research; Continuance intention; Public health; WORD-OF-MOUTH; SERVICE QUALITY; INFORMATION-SYSTEMS; ORGANIZATIONAL RESEARCH; HIERARCHICAL MODEL; MODERATING ROLE; TECHNOLOGY; ACCEPTANCE; ADOPTION; SATISFACTION;
D O I：
10.1016/j.ijinfomgt.2021.102351
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Mobile health (mHealth) applications have become an important tool to support public health, especially in times of increased health awareness in the midst of the COVID-19 pandemic. However, there is still uncertainty about what factors determine successful mHealth services from the users' perspective. Based on the results of a systematic literature review, a qualitative content analysis of available apps and semi-structured user and expert interviews, we derive a structural model with antecedents on user attitudes towards mHealth and user satisfaction with the mHealth application. These variables determine users' intention to continue using the application and their intention to recommend it to others. For verification, we tested the model with a sample of 249 German mHealth users from the "MyFitnessPal" community using structural equation modelling and found that all derived path relations have significant coefficients.
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页数：15
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