When birds flock together: an identification of the destination social servicescape

被引：12

作者：

Line, Nathaniel D. ^{[1
]}

Hanks, Lydia ^{[1
]}

McGinley, Sean ^{[1
]}

机构：

[1] Florida State Univ, Dedman Sch Hospitality, Univ Ctr B4113, 288 Champions Way, Tallahassee, FL 32306 USA

来源：

JOURNAL OF TRAVEL & TOURISM MARKETING | 2018年 / 35卷 / 07期

关键词：

Social servicescape; customer-to-customer interaction; affective destination image; place attachment; return intention; TO-CUSTOMER INTERACTION; BEHAVIORAL INTENTIONS; PLACE ATTACHMENT; MODERATING ROLE; IMAGE; IMPACT; QUALITY; SATISFACTION; EXPERIENCE; EMOTIONS;

D O I：

10.1080/10548408.2018.1445065

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

While servicescapes have been studied in a variety of travel and tourism domains, the phenomenon has been largely ignored at the destination level. This is especially true when it comes to considerations of the social servicescape, which is reflective of the extent to which the mere presence of other destination visitors can influence affective responses to the destination experience. Accordingly, the purpose of this research is to propose and empirically test a model of the destination social servicescape that explores perceived psychographic similarity within the social servicescape and the effects of this construct on affective evaluations and behavior.

引用

页码：882 / 894

页数：13

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