Statistical Process Control Techniques for Service Processes: a review

被引：0
|
作者：
Ning, Xianghui [1 ]
Shang, Yanfen [1 ]
Tsung, Fugee [1 ]
机构：
[1] Hong Kong Univ Sci & Technol, Dept Ind Engn & Logist Management, Hong Kong, Hong Kong, Peoples R China
来源：
2009 6TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1 AND 2 | 2009年
关键词：
Categorical; MSPC; service; MULTIVARIATE CONTROL CHARTS; AVERAGE CONTROL CHART; INDIVIDUAL OBSERVATIONS; MULTISTAGE PROCESSES; CUSUM CHARTS; HEALTH-CARE; QUALITY; PROPORTION; INSPECTION; INCREASES;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Statistical process control techniques that originated in manufacturing have been used in a variety of service processes in recent decades. This paper reviews SPC techniques that are applied to the analysis of different types of service data. After a brief description of multivariate techniques used with continuous service data, a detailed review on categorical and mixed-type service process control is presented. Finally, we discuss some challenges faced by SPC techniques for service processes.
引用
收藏
页码：789 / 793
页数：5
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