Examining the influence of cultural and ethical ideology on consumers' perceptions about the ethics of online retailers and its effects on their loyalty

被引：28

作者：

Aboul-Dahab, Sameh ^{[1
]}

Agag, Gomaa ^{[2
,3
]}

Abdelmoety, Ziad Hassan ^{[4
]}

机构：

[1] Kafrelsheikh Univ, Fac Commerce, Dept Business Adm, Kafrelsheikh City, Egypt

[2] Nottingham Trent Univ, Nottingham Business Sch, Nottingham, England

[3] Univ Sadat City, Sadat City, Menofia, Egypt

[4] Assiut Univ, Fac Commerce, Business Adm Dept, Asyut, Egypt

来源：

JOURNAL OF RETAILING AND CONSUMER SERVICES | 2021年 / 61卷

关键词：

E-retailing ethics; Ethical ideologies; Cultural orientation; Loyalty; PURCHASE INTENTIONS; NATIONAL CULTURE; E-COMMERCE; SATISFACTION; ANTECEDENTS; VALUES; TRUST; SCALE; PERSPECTIVE; INTEGRATION;

D O I：

10.1016/j.jretconser.2021.102559

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

The main purpose of this study was to develop and empirically test an integrated model that examines the antecedents and outcomes of consumers perceptions regarding online retailing ethics. A quantitative approach was utilised and the data were collected from 797 consumers. We used AMOS 22.0 for assessing the associations between the latent variables. The results of the analyses revealed that uncertainty avoidance and power distance are a key driver of idealism, while masculinity and individualism are a key predictor of egoism. Idealism was negatively related to consumers perceptions about e-retailing ethics, while egoism had a positive effect. Finally, customers perceptions about e-retailing ethics was positively related to customers loyalty. Implications for practitioners and academics were discussed.

引用

页数：10

共 12 条

[1] Consumers' perceptions of online ethics and its effects on satisfaction and loyalty
Limbu, Yam B.
Wolf, Marco
Lunsford, Dale L.
[J]. JOURNAL OF RESEARCH IN INTERACTIVE MARKETING, 2011, 5 (01) : 71 - 89
[2] Online shoppers' perceptions of e-retailers' ethics, cultural orientation, and loyalty An exploratory study in Taiwan
Lu, Long-Chuan
Chang, Hsiu-Hua
Yu, Shih-Ting
[J]. INTERNET RESEARCH, 2013, 23 (01) : 47 - 68
[3] The impact of consumers' perceptions regarding the ethics of online retailers and promotional strategy on their repurchase intention
Lee, Lynne
Charles, Vincent
[J]. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, 2021, 57
[4] Examining the influence of online retailers' micro-blogs on consumers' purchase intention
Zhou, XiaoMing
Song, Qi
Li, Yu-yin
Tan, Huimin
Zhou, Hang
[J]. INTERNET RESEARCH, 2017, 27 (04) : 819 - 838
[5] The Perceptions of Consumers Regarding Online Retailers' Ethics and Their Relationship with Consumers' General Internet Expertise and Word of Mouth: A Preliminary Analysis
Roman, Sergio
Cuestas, Pedro J.
[J]. JOURNAL OF BUSINESS ETHICS, 2008, 83 (04) : 641 - 656
[6] The Perceptions of Consumers Regarding Online Retailers’ Ethics and Their Relationship with Consumers’ General Internet Expertise and Word of Mouth: A Preliminary Analysis
Sergio Román
Pedro J. Cuestas
[J]. Journal of Business Ethics, 2008, 83 : 641 - 656
[7] Media influence on public opinion and the perceptions of media owners and consumers about its effects
Ismail, Zeenat
[J]. INTERNATIONAL JOURNAL OF PSYCHOLOGY, 2012, 47 : 173 - 174
[8] The relationships among consumers' ethical ideology, risk aversion and ethically-based distrust of online retailers and the moderating role of consumers' need for personal interaction
Riquelme, Isabel P.
Roman, Sergio
[J]. ETHICS AND INFORMATION TECHNOLOGY, 2014, 16 (02) : 135 - 155
[9] The relationships among consumers’ ethical ideology, risk aversion and ethically-based distrust of online retailers and the moderating role of consumers’ need for personal interaction
Isabel P. Riquelme
Sergio Román
[J]. Ethics and Information Technology, 2014, 16 : 135 - 155
[10] Constructing online switching barriers: examining the effects of switching costs and alternative attractiveness on e-store loyalty in online pure-play retailers
Ezlika Ghazali
Bang Nguyen
Dilip S. Mutum
Amrul Asraf Mohd-Any
[J]. Electronic Markets, 2016, 26 : 157 - 171

← 1 2 →