Process Approach and Organizational Change on the Example of Transport and Logistics System

The article focuses on the use of the process approach in carrying out organizational changes. The work explores the approaches of various authors to the implementation of organizational changes, as well as statistical data on freight transportation by rail in 2000-2018 in Russia. Processing the results using the Shekhart control charts revealed violations of the stability and controllability of the processes of cargo transportation in the transport and logistics system of Russian Railways in 2009 and 2010. The external and internal causes are analyzed, the problems that do not ensure the rapid development of the industry are summarized. A process approach to organizational changes in the management structure of Russian Railways based on the standards of the GOSTR ISO 9000 series is proposed. An approach to the development of a responsibility matrix for the life cycle processes of the Company's products (services) is demonstrated. This will ensure the achievement of the stated goal of the company to reduce non-productive costs, due to efficient process management, lowering inter-functional barriers, preventing stability and controllability of cargo transportation processes in the transport and logistics system of Russian Railways.