Enhancing Student Satisfaction Based on Course Evaluations at Budapest University of Technology and Economics

The Department of Management and Corporate Economics ran an extended survey including a questionnaire and various problem solving techniques among students on five different business courses in 2011, in order to acquire deeper knowledge about the factors influencing student (dis) satisfaction and to lay the foundation for long-term course improvement actions. According to PDCA logic, we repeated the student satisfaction measurement process in 2012 to assess the effectiveness of short-run improvement actions. This article summarizes our main results and highlights the improvement actions needed in the long run. Improving student satisfaction is a must for all courses, as the financial issues of the faculty and the departments are strongly affected by student course ratings.