Enhanced Balanced Scorecard: A Proposed Sustainability Planning Platform

This work developed and evaluated a sustainability planning platform composed of a methodology and a tool suite called Enhanced Balanced Scorecard (EBSC). The platform was built on the synergy of widely used production systems design and evaluation methodologies and tools namely Quality Function Deployment (QFD), Theory of Inventive Problem Solving (TRIZ), and Abridged Life Cycle Assessment (ALCA). EBSC was designed to (1) address the deficiencies of existing frameworks and (2) exhibit the desired characteristics of a sustainability planning framework, which are: (a) allows possibility of certification; (b) integrates the social; (c) environmental, and economic dimensions of the organization; (d) involves continual improvement; (e) exhibits structural clarity; (f) involves participative decision making among internal and external stakeholders; (g) allows ease of information handling; and (h) considers individual characteristics of companies.